Quality Operations Business Manager - Flint, MI

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The Role

The Quality Operations Business Manager is a key leader responsible for driving quality performance and launch readiness across GMNA manufacturing operations. This role provides business-focused oversight of the GM Quality System, GMS BIQ principles, and the Global Quality Manual, ensuring customer-focused quality requirements are built into daily operations and new program launches. The manager partners with Assembly Plant leadership, Engineering, and cross-functional teams to define problems clearly, mentor teams through complex issue resolution, and provide transparent updates on risks and corrective actions, with regular travel to GMNA plants.

What You’ll Do (Responsibilities)

• Own and improve key quality metrics for assigned plants/programs, translating issues into clear business impacts and prioritized actions.
• Ensure effective implementation and audit of the GM Quality System, GMS BIQ principles, and Global Quality Manual requirements in manufacturing operations.
• Lead or support execution of the Quality Launch Plan for new products and major program changes, ensuring full quality readiness at each launch milestone.
• Coach and teach plant and engineering teams on quality standards, problem-solving methodologies, and launch quality expectations.
• Provide clear, concise communication of problem statements, risks, and resolution plans to Plant Staffs, Engineering, and executive leadership.
• Support on-site launch and plant activities, including trial builds and key build events, to identify and mitigate quality risks.
• Travel to GMNA plants as needed to conduct audits, reviews, workshops, and on-site problem solving, modeling GM behaviors and driving a culture of continuous improvement.
• AND MORE...