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Posted 05/21/2026311 Customer Service Representative
Apply NowNature of Work The purpose of this job is to receive and respond to customer service needs as part of the 311 Customer Service Center through multiple channels including phone, in-person and email interactions. The 311 Customer Service Representative handles non-emergency, technical communications and administrative services related to the operations of the 311 Customer Service Center. Provides thorough, complex, and accurate information regarding informational inquiries, services and procedures
City of Grand Rapids