Parking and Mobility Operations Manager

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Nature of Work
The purpose of this position is to plan, coordinate and oversee the City’s parking operations. The Parking & Mobility Operations Manager provides leadership in managing parking facilities, on-street and off-street systems, shared mobility operations, and enforcement activities, ensuring operations are safe, equitable, efficient, customer- centered and financially sustainable. 

Essential Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Oversees and coordinates personnel actions for the parking system field operations; directs personnel recruitment, selection, supervision, and performance evaluation; reviews and adjusts staff allocation to ensure achievement of departmental goals and objectives.
• Manages the day-to-day operations of vendor-operated shared mobility programs, including bicycle and scooter share systems, the downtown shuttle, and the City’s electric vehicle (EV) carshare program.
• Implements adopted policies and creates standard operating procedures (SOPs) / work instructions for field operations.
• Assists in the preparation and management of the annual operating and capital budgets for parking operations; ensures accurate revenue collection, expenditure tracking, and inventory management.
• Maintains records and prepares reports related to parking operations, revenue, and performance; investigates incidents, prepares insurance documents for liability claims, and reviews vehicle and equipment accidents.
• Ensures adherence to safety standards and promotes a safe working environment for staff and customers.
• Responds to citizen and business inquiries, concerns, and complaints, providing responsive and equitable solutions.
• Plans, organizes, coordinates, and evaluates the work of subordinate supervisors overseeing, enforcement, dispatch, and special events operations teams.
• Oversees maintenance and repair programs for parking facilities, equipment, and technologies (including pay stations, access controls, and enforcement systems).
• Administers contracts and participates in RFPs for operations-related goods/services; escalates award decisions and major scope changes to the Director; evaluates contractor performance and ensures compliance with specifications.
• Analyzes and evaluates operational functions; recommends and implements improved practices, technologies, or systems.
• Develops and deliver staff training to enhance safety, customer service, and professional growth.
• Keeps informed of emerging trends, technologies, and best practices in municipal parking, mobility management, and smart city applications.
• Represents the department in meetings with internal and external stakeholders; reports on operational performance, KPIs, safety, and customer service; supports policy decisions and presentations owned by the Director.
• Performs other duties as assigned.

• Bachelor's degree in business administration, public administration, public transportation, or a related field.

• Three (3) years of progressively responsible experience in parking system administration, operations management, special events management, or a related field, including demonstrated supervisory or managerial experience. 

• Any equivalent combination of education, training, and experience.  

• Possession of a valid Michigan driver's license.

• IPMI (CAPP) or equivalent 
• Proficiency with PARCS management platform