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Position Description:
Provide support to the Claims department by completing functions that require an advanced understanding of concepts, processes and the organization and workflow for one or more Claims lines of business and one or more claim systems. Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources. Receive inbound and make outbound customer phone calls to resolve claims needs. Review claim documents for accuracy and determine the next action within the process. Train less senior staff members in departmental process and procedures. May be assigned tasks normally handled by the lower-level staff when necessary.
Additional Responsibilities within Check Deposit Operations include, but are not limited to:
- Process paperwork for outgoing checks
- Investigate stop pay requests for accuracy
- Accurately allocate funds to correct coverage in the appropriate Claim system
- Review checks and attempt to resolve prior to release of funds to the state for all claim systems, including redeposit funds to claim systems/accounts to avoid improper escheatment
- Review and research activity associated with positive pay processes
- Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues
- Balance and reconcile all claim deposits
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
- High School Diploma or equivalent
OR
- Three years of experience in processing, customer service or business administration
Experience in:
- Extensive Experience with proven success in the following:
- Working with P.C. software applications
- Maintaining accurate files and records
- Identification, investigation, and resolution of complex problems
- Processing transactions and posting to appropriate accounts
- Organizing and prioritize multiple tasks
- Communicating effectively (oral and written)
- Using automated processing and computer systems
- Gathering data and preparing reports
- Auditing records, products, and computer files
- Compose routine correspondence including letters and memos
Knowledge of:
- Claim processing functions
- Claim processing system
- Claim processing policy and procedures
- Data processing techniques
- Techniques used to audit data
- Skills and Ability to:
- Successfully complete General Claims Training
Preferred Qualifications
- Insurance background preferred, but not required
- Good communication skills, both oral and written
- Strong customer service experience
- Experience with inbound calling within a professional setting
- Good computer/technical skills preferred
- Excel experience preferred, but not required
Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities are specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
With our powerful brand and the mentoring, we offer, you will find your position as a Michigan Property Claim Support Assistant II can lead to a rewarding career at our growing organization.
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