Warranty & Customer Liaison Engineer (Mechanical) - Troy, MI

APPLY NOW

Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That’s what we’re passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.
Job Responsibilities:

Mission of the Position:

The Warranty & Customer Liaison Engineer serves as the critical technical link between our engineering department and the OEM customer. You will be responsible for the full lifecycle of warranty management for transmission systems, from hands-on root cause analysis of field failures. Your mission is to protect product integrity, reduce warranty spending, and maintain a high level of trust with the OEM.

Key Responsibilities:

• Failure Investigation: Perform detailed teardowns of returned Driveline units (Transfer Case, Rear Drive Units) to identify mechanical, hydraulic, or electrical failure modes.
• Problem Solving: Lead cross-functional teams through the 8D process, utilizing RedX, Fishbone (Ishikawa), and 5-Why methodologies to prevent recurrence.
• Data Monitoring: Analyze warranty data trends (IPTV/CPV) to identify emerging field issues before they become high-visibility campaigns.
• OEM Representation: Act as the primary point of contact for the customer’s Warranty, Quality and Reliability teams.
• AND MORE...