Lead, DevOps Support Engineering - Troy, MI

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We are seeking a Lead DevOps Support Engineer to drive automation, system integration, troubleshooting, and monitoring improvements. As a Project Lead, you will play a key role in optimizing DevOps workflows, enhancing system observability, and ensuring seamless incident resolution.

This is a technical leadership role (not a managerial position), requiring hands-on expertise in automating support processes, integrating infrastructure components, improving monitoring dashboards, and handling tasks for L2 DevOps support engineers. #LI-Hybrid

Key Responsibilities:

Automation & Integration

• Design and implement automated CI/CD pipelines tailored to embedded software workflows
• Integrate build systems (e.g., Make, CMake, Bazel) into CI pipelines
• Configure pipelines for cross-compilation targeting various hardware architectures (ARM, RISC-V, etc.)
• Automate firmware packaging and secure signing
• Set up deployment mechanisms for over-the-air (OTA) or USB/SD card updates
• Validate firmware integrity post-deployment using checksums or digital signatures
• Automate L2 support processes, incident resolution, and infrastructure management
• Develop and maintain scripts and automation tools to enhance efficiency and reduce manual work
• Ensure seamless integration between infrastructure, CI/CD pipelines, and monitoring solutions
• Optimize deployment processes and automate recurring operational tasks

Troubleshooting & Support

• Lead DevOps L2 incident response, diagnosing and resolving infrastructure and application issues
• Perform root cause analysis and implement proactive fixes to prevent recurring incidents
• Work closely with L1 and L3 teams to streamline support escalations and improve response times
• Troubleshoot Kubernetes, cloud infrastructure, networking, and deployment failures

Monitoring & Dashboards

• Design, configure, and optimize monitoring and logging dashboards (Prometheus, Grafana, ELK, etc.)
• Improve alerting mechanisms to enhance observability and reduce noise
• Ensure system performance metrics are effectively tracked and visualized for proactive incident management

Process Optimization & Escalation Management

• Define and optimize support workflows for efficient issue resolution
• Establish escalation routes to ensure timely handling of critical incidents
• Evaluate risks associated with deployments and infrastructure changes, implementing mitigation strategies
• Assist in QA validation of infrastructure changes and automation scripts

Required Skills & Experience:

• 5+ years of experience in DevOps, SRE, or L2 technical support roles
• Experience with automated CI/CD pipelines tailored to embedded software workflows
• Experience creating and tracking tasks for L2 DevOps engineers to drive operational efficiency
• Strong expertise in automating support processes and troubleshooting complex systems
• Proficiency in scripting (Bash, Python, or similar) for automation and monitoring
• Hands-on experience with monitoring and logging tools (Prometheus, Grafana, ELK, Datadog, etc.)
• Solid understanding of CI/CD pipelines, infrastructure components, and cloud services (AWS, GCP, or Azure)
• Experience with containerized environments (Docker, Kubernetes) and troubleshooting containerized applications
• Strong analytical skills for root cause analysis, incident resolution, and risk assessment