Data Center Computer Operator - Detroit, MI

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Overview
Under general supervision, operates and controls all computing equipment relative to infrastructure and application processing.

Responsibilities

• Operates computers and peripheral equipment as required.
• Controls application processing across all platforms adhering to production schedules.
• Completes batch job and infrastructure setup requirements.
• Updates processing logs and audit trails and keeps records of utilization.
• Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.
• Must be available to work any shift and schedule.
• Analysis of production control procedures to ensure compliance of timely batch processing. 
• Reruns and restarts production to ensure timely service levels and operating levels of agreement are met.
• Communicates the status of software, hardware and application processing and monitoring.
• Participates in disaster recovery to execute all OCC/Operator functions and operates computers and peripheral equipment as required at the Business Recovery site. 
• Create, update, resolve all incidents via the corporate Incident Management Tool and take the corrective action as defined in operating procedures.
• Monitors all OCC systems and application consoles.
• Monitoring and escalation of all batch processing, using CA-7 ABEND resolution, JCL overrides, observing queues for late or abended job status. 
• Monitor Distributed batch systems using Tivoli Workload Scheduler to identify late or abended status and escalate as necessary. 
• AND MORE...