Mortgage Investor Reporting Manager-Capital Markets - Detroit, MI

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GENERAL FUNCTION:

Manage Investor Reporting functional responsibilities and staff. Assure that both Investors and management reporting is completed in an accurate and timely manner. Ensure that Bancorp policies and standards are maintained and that employees, equipment, and materials are used properly to maximize productivity.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plans, assigns and monitors the workflow of the department to ensure that production standards are met and maintained.
• Ensures that the department is sufficiently staffed, and that the staff is adequately trained and any cross training necessary to promote segregation of duties is complete and fully implemented.
• Responsible for developing and coaching staff to promote high performance team environment.
• Ensures appropriate escalation of customer service, operational and/or employee problems.
• Monitors the attendance of subordinates and ensures accuracy of hours work prior to submitting payroll information to the payroll department.
• Act as primary POC for all Investor Reporting related items for FHLMC, FMNA, GNMA, and private investors.
• Ensures the efficient and timely reporting of investor statistical and financial information.
• Ensures that reconciling items are aged and appropriately stated in accordance to GAAP, are researched and resolved in a timely manner, minimizing charge offs.
• AND MORE...