Leader-Medical Transcript-Pathology- Detroit, MI
Oversees the medical transcriptionist and accessioning team in the core Surgical Pathology area. Ensures consistent use of standard work and accurate practices. Monitors incoming cases and matches staff to volume, especially for high priority cases. Captures defects and uses reporting mechanisms to guide improvements. Onboards new employees and helps to maintain accreditation standards. Interacts in a positive and supportive manner with all team members.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Demonstrates a high level of competency in performing all Medical Transcriptionist - Pathology duties and troubleshooting equipment and software applications, including scanners, cassette etchers, and multiple information systems.
- Demonstrates exceptional customer service skills in communicating with internal and external customers.
- Investigates and resolves problems associated with patient specimens and requisitions. Seeks information as needed from information systems, members of laboratory staff, and other sources. Regularly engages in a variety of contacts inside and outside the organization in order to obtain or relay information and gather data.
- Participates in the interview process for selection of new medical transcription staff and assists in the onboarding of new employees.
- AND MORE...