• HelpDesk/System Support Technician 2021-66

    Posted: 06/16/2021


    Help Desk/System Support Technician
    Req.#: 2021-66
    FTE: Full-time, Non-Exempt
    Bargaining Unit: MPP
    Department/Location: Information Systems Department
    Wage: $21.89 hourly, which equals to $45,534 annually. Comprehensive benefits package.
    Help Desk/System Support Technician
    Network180 employees make a difference in people’s lives every day, making our community a better place to live. We are the community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others.
    We are seeking a Help Desk/System Support Technician to support the Information Systems department by providing first-line problem resolution for network180 system users, supporting in PC deployments, system monitoring and upgrades, any network-related issues and upgrades. For a full description of this job’s responsibilities, please review the job description.  This is a full-time position, regularly scheduled Monday to Friday, from 10 am to 7 pm.
    Network180 has made the safety of our employees a priority. We provide Personal Protection Equipment to our employees and thorough safety and cleaning protocols are in place. Staff providing services in person are required to wear appropriate PPE. Job interviews are being conducted via the internet.

    • Bachelor’s degree in Computer Information Systems or related field
    • Possession of a valid driver’s license and access to reliable transportation for job related use
    • Experience with SQL a plus but not required
    • Excellent customer service skills
    • Excellent communication skills, both verbal and written
    • Excellent organizational skills
    • Experience with Microsoft Office products preferred
    • Lived experiences with mental illness/developmental disabilities/substance use disorders valued
    • Ability to work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to network180 services within diverse communities preferred
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed on the job description are representative of the knowledge, skill, and/or ability required. 
    For a detailed job description and responsibilities please see pdf document attached to this posting. Applications are accepted until the position is filled. Network180 is an Equal Opportunity Employer. Network180 participates on E-Verify. 
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assistance with the application process may be requested through the Human Resources Department at 616 336-3909 or jobs@network180.org
    We are committed to attracting a diverse and talented work force to meet the needs of our diverse community. Network180 offers an attractive benefit package including health, dental, vision, retirement plan, life insurance, and short- and long-term disability.
    Network180 will operate as an equal opportunity employer.  Network180 will not discriminate against any applicant or employee because of race, color, religion, ethnicity, national origin, gender, age, veteran status, disability, genetic information, sexual orientation, or any other protected class status.

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