• EMERGENCY COMMUNICATIONS OPERATOR I - Grand Rapids, MI

    Posted: 06/03/2021

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    Salary: $44,113.00 - $56,223.00 Annually
    Closing: 6/14/2021 12:00 AM Eastern 

    Nature of Work

    The purpose of this job is to manage calls of service for the public and provide emergency services (police/ambulance/fire).  Corresponds to emergency and non- emergency phone calls, processes file checks for officers and provides information to officers by monitoring their locations.

    • Processes requests for assistance from the public
    • Accesses information from Law Enforcement Information Network (LEIN) and National Crime Information Center (NCIC) systems
    • Monitors radio traffic for conformance with Federal Communications Commission requirements
    • Maintains records and prepares reports
    • Handles dispatch needs at the Mobile Command Post System for Critical Incidents. Assumes responsibility for radio traffic of participants as directed.
    • Coordinates communications of all key participants at the site
    • Serves as official record keeper of everything at the site; maintain responsibility for communications systems with negotiations and the suspect; maintain responsibility for equipment readiness of the unit; perform the work at any time of day or night; must be trained to handle the mobile unit
    • Provides duties related to other agencies as well as the media in connection with MDOT installed freeway cameras; changes the speed and message sign systems
    • Trains police officers regarding the emergency communications operating systems.
    • Maintains file systems of the master street address guide, intersection file, commonplace file, unit file, police reporting area file, police unit assignment file information file system.
    • Performs related work as required
    After specific training, an Emergency Communications Operator I (ECO I) must also meet the requirements of ECO II (Police Dispatcher).

     

    Minimum Training and Experience
    • High school diploma (or GED equivalent)
    • Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
    Please note that this position is in a 24/7/365 operation and as a result may work on various  shifts, holidays, and overtime. Full-time dispatchers work three 12-hour shifts and one six-hour shift a week with a two-week rotation and have every other weekend off.

     

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Asian Pacific American Chamber of Commerce (APACC)

 PO Box 54, Clawson, MI 48017

 248. 430.5855

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