Dispatch Specialist- ($3150 incentive bonus to those that are hired*)
$3,150 incentive bonus offered to those that are hired.
*conditions do apply
Under general supervision, dispatchers receive, and process calls for police, fire, ambulance, 9-1-1 and general emergency services. Dispatchers process calls by dispatching the appropriate fire, medical, or law enforcement personnel, or by referring the caller to the proper agency/personnel. Dispatchers are expected to multi-task by obtaining essential identifying information in a timely manner while maintaining contact with callers under emergency conditions. During medical emergencies, dispatchers provide callers with pre-arrival medical instructions. During fire emergencies, dispatchers provide callers with pre-arrival safety instructions. During law enforcement emergencies, dispatchers provide callers with pre-arrival safety instructions. Dispatchers respond to requests from officers for criminal history, driving, prior contact, location and other information and are expected to operate equipment to access various law enforcement systems for that information. Dispatchers use various computer programs and equipment throughout their shift to enter and access information. Shift assignments include weekend and holiday work and will include rotating days off. Must be willing to work any shift. Shifts routinely run from 6:30 a.m. to 2:30 p.m., 2:30 p.m. to 10:30 p.m., and 10:30 p.m. to 6:30 a.m, although other shifts and hours may be assigned to ensure smooth running or emergency operations. Due to the nature of the operation employees are subject to mandatory overtime. Utilizes current Countywide and/or department-specific software to complete assignments.
**The examination will consist of an online computer-based test to evaluate knowledge, skills, abilities, and other factors related to successful performance on this job. Email notification will be sent with a link and time frame to complete this examination.This notification will be emailed to you within two weeks from the time of applying. Please make sure to check your spam mail.
Applications will be rejected if the following information is not provided at the time of application:
- Thoroughly documented work history
- Transcript with award date, if necessary to meet minimum qualifications
- The application is incomplete in ANY capacity
1. Have graduated from high school or have a certificate of successful completion of the General Educational Development Test; AND
2. Have had six-months full-time work experience responding to emergency situations in an emergency call center, fire service, ambulance service, law enforcement, hospital, or military; OR
NOTE: Documented volunteer experience that is equivalent in scope to the experience listed above can be considered.
3. Have completed 24 credit hours at an accredited college or university; OR
4. Possess current certification in Emergency Medical Dispatch and Emergency Fire Dispatch; AND
5. Have not been convicted of a violation of criminal law. (Criminal law generally includes all offenses except traffic law, conservation law and liquor law. Generally, conviction for a violation of criminal law is automatically disqualifying.)
6. Must possess normal hearing in each ear and normal color vision.
7. Pass the complete examination, including the employment medical, established for this class.
8. Successfully complete the one-year probationary period.