Dispatcher Trainee II - Grand Rapids, MI
Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.7 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
The Electric Dispatch and Scheduling Department is responsible for Consumers Energy's 24/7 Low Voltage Distribution (LVD) electric dispatch operations. The department consists of approximately 40 employees and operates out of 3 Work Management Centers located in Saginaw, Jackson and Grand Rapids. Grand Rapids is responsible for 24/7 operations, while Saginaw and Jackson operate on a 16/5 schedule Monday through Friday. The department is responsible for emergency response during storm and normal day-to-day operations. In addition, the department is responsible for running Electric Meter Operations during afterhours, weekends, and holidays. The primary goals of the department include outage response and response to emergency situations involving the public and employee safety. LVD Electric Dispatch Operations is an integral part in serving customers in a safe fashion, while providing quick response to their needs.
The successful candidate will work from the Grand Rapids Service Center
Duties and Responsibilities
- Rotating shifts to maintain a 24-hour/7 day a week operation, as well as overtime assignments are required
- Storm restoration response within 60 minutes will require a 24-hour operation and shifts will be adjusted to accommodate that requirement
- During storm restoration, a dispatcher will generally work 16 hours straight, with 8 hours of rest while they work diligently alongside others to restore power to our customers in a safe and timely manner
- The primary role of a Dispatcher Trainee is to satisfy Dispatcher training and qualification requirements
- During the first 6-12 months in the position, you will be thoroughly trained in all aspects of the Electric Distribution Dispatcher Trainee role
- During this time period, you may be asked to travel for required training
- This position requires you to obtain your Switching and Tagging certification during your 6-12 months of training