• eBanking Specialist - Ann Arbor, MI

    Posted: 11/15/2021


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    Job Description:
    Summary of Duties
    :

    Provides excellent customer support and troubleshooting for the ACH Origination, Retail and Business Online Banking, Merchant Capture, Retail and Business Mobile Banking, and Positive Pay products.

    Essential Functions:

    • Works with customers to determine product needs through onsite visits or phone calls.
    • Meets with customers to install and provide training on ACH, Positive Pay, and Merchant Capture software.
    • ACH Financial Statement Collection.
    • ACH Authorization Collection.
    • Maintains an active list of ACH Originator, Positive Pay and Merchant Capture information in excel database to include contact names, phone numbers, and other relevant information.
    • Provides support and training to Online Banking customers via phone and e-mail, including password resets, completing account setup documentation, troubleshooting problems, and resolution of complaints.
    • Completes set up of Business Online Banking clients in Access Manager.
    • Monitors Online banking activity. Contacts inactive customers for reactivation or deletion.
    • Completes set up of Positive Pay customers in the CRS/Centrix module.
    • Provides support to branches for ACH, Retail and Business Online Banking, Merchant Capture, Mobile Banking and Positive Pay questions.
    • AND MORE...

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Asian Pacific American Chamber of Commerce (APACC)

 PO Box 54, Clawson, MI 48017

 248. 430.5855

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