• eBanking Specialist - Ann Arbor, MI

    Posted: 11/15/2021


    Job Description:
    Summary of Duties

    Provides excellent customer support and troubleshooting for the ACH Origination, Retail and Business Online Banking, Merchant Capture, Retail and Business Mobile Banking, and Positive Pay products.

    Essential Functions:

    • Works with customers to determine product needs through onsite visits or phone calls.
    • Meets with customers to install and provide training on ACH, Positive Pay, and Merchant Capture software.
    • ACH Financial Statement Collection.
    • ACH Authorization Collection.
    • Maintains an active list of ACH Originator, Positive Pay and Merchant Capture information in excel database to include contact names, phone numbers, and other relevant information.
    • Provides support and training to Online Banking customers via phone and e-mail, including password resets, completing account setup documentation, troubleshooting problems, and resolution of complaints.
    • Completes set up of Business Online Banking clients in Access Manager.
    • Monitors Online banking activity. Contacts inactive customers for reactivation or deletion.
    • Completes set up of Positive Pay customers in the CRS/Centrix module.
    • Provides support to branches for ACH, Retail and Business Online Banking, Merchant Capture, Mobile Banking and Positive Pay questions.
    • AND MORE...

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Asian Pacific American Chamber of Commerce (APACC)

 PO Box 54, Clawson, MI 48017

 248. 430.5855

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