• 2021 Mopar Vehicle Protection - Technical Service Analyst - SVR - Center Line, MI

    Posted: 02/08/2021

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    Job Description

    The Mopar Vehicle Protection - Technical Service Analyst - Summer Vacation Replacement (SVR) is a temporary salaried bargaining unit position that will be responsible for resolving customer and dealer complaints through empathetic, personalized treatment, empowered decision-making, timely communication with dealer/field personnel, and support customer advocacy in the pursuit of long-term loyalty. 

    • This individual will ensure quality customer handling at both the corporate and dealer levels and aid in the reduction of vehicle buybacks; communicate through accurate, prompt, and effective dialogue to successfully handle difficult or sensitive issues, conduct impactful follow-up, accurately convey information and company policies. 
    • The Technical Service Analyst SVR will maintain a comprehensive knowledge of company products, services, policies, and procedures, and be knowledgeable of automotive technology, departmental systems/databases, and diagnostic procedures utilized by FCA LLC and its dealers. He/she will demonstrate sensitivity to complaint issues, product changes, warranty coverage, and legal guidelines. 
    • This individual will effectively interface with dealership and other key personnel to mediate disputes and initiate corrective actions on a case-by-case basis utilizing empowered decision-making authority. 
    • This candidate will also accurately document reason(s) for contact and other relevant information to ensure data integrity for reporting to TREAD and key internal/external stakeholders.

    ***Please note, this is a 90 day, temporary assignment.

    Basic Qualifications:
    • Minimum of a Bachelor's degree or currently pursuing a Bachelor's degree with sophomore or higher standing
    • Must possess excellent oral and written communication skills
    • Computer proficiency
    • Must be able to demonstrate excellent interpersonal skills
    • Basic automotive technical aptitude

    Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

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Asian Pacific American Chamber of Commerce (APACC)

 PO Box 54, Clawson, MI 48017

 248. 430.5855

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