• Quality Assurance Analyst -Patient Care Management & Assistance- Detroit, MI

    Posted: 08/30/2022


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    Job Description
    HYBRID/REMOTE - Position is system ambulatory & part of the Patient Assistance/Clinical Review team. Opportunity for work from home after 2-4 weeks of training * Casual in office attire * Administrative workspace * Standard work hours, 8am - 430 pm, NO holidays, weekends, or evenings.

    GENRAL SUMMARY:

    • Under minimal supervision and working independently, using quality management tools, provides support and directly monitors contacts and cases as outlined in the Contact Center policy, compliance, and procedures.
    • Assist with Customer Relationship Monitoring policy development, training and maintenance of current changes and modifications.
    • The Quality Assurance Analyst must compile monitored data, analyze trends, and participate in the coaching and development of the Contact Center community.
    • Must have a clear and working understanding of the inter-relationships between the quality monitoring process, the patients we service and the people/processes that encompass delivering of the product.
    • The Quality Assurance Analyst must have the skills to interact with various levels of leadership and coaching techniques.
    • The Analyst must have strong customer service, conflict resolution, analytical, writing and computer skills.
    • The ability to interpret reports, compile reports and effectively communicate the resulting analysis to the management team.
    • AND MORE...

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Asian Pacific American Chamber of Commerce (APACC)

 PO Box 54, Clawson, MI 48017

 248. 430.5855

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